cleared, the loss was actually greater. all of us can remember where we were, what we were doing, and how we felt as the news of the attacks was broadcast over all of the news networks. most of us had the opportunity to experience those attacks through our televisions, most in the privacy of our own homes, where we were able to take in and process, and grieve over what was occurring. the people that we will be talking with today did not have that luxury of learning about the events on their televisions. these were the individuals that were on the front lines that day. they were the men and women who could not watch it on tv, but had to respond. they had to act. they had no time to grieve. they had no time to plan. they had no time to prepare. we had not prepared for what happened that day. they were called upon to improvise. their actions and their decisions could either cost lives or save lives. for me, as an airline pilot, the was not flying that day, i had a burning desire to understand what it was like for these people that were in the air traffic control facility, and the cockpit, an
